The Office of the Australian Information Commissioner (OAIC) defines a Privacy Impact Assessment (PIA) as a systematic assessment of a project that identifies privacy impacts and sets out recommendations for managing, minimising or eliminating that impact. PIAs are an important component in the protection of privacy and should be part of agencies’ risk management and planning processes. Since 1 July 2018, it has been mandatory for Australian Government agencies to maintain a register of the PIAs they conduct, and to publish that register on their website. This is an obligation of section 15.1 of the Privacy (Australian Government Agencies – Governance) Code 2017. Below is a copy of Housing Australia’s PIA Register.
| Title | Description | Date Completed | Business Unit | Rating |
| Performance, Data & Analytics Line 1 assurance for audit readiness and performance reporting | Line 1 assurance review into implementation of data risk and controls, in readiness for scheduled internal audit in Q4 2025-26 | 23/12/2025 | Operations – Planning & Performance | High |
| Housing Australia Grants Committee | Extension of 2 existing Grant Committee members as well as onboarding a 3rd member to the Committee. | 23/12/2025 | NHIF CT | Low |
| HAFFF Round 3 Well Located Assessment Tool | Under the Investment Mandate, in making a financing decision Housing Australia must have regard to whether housing proposed under project is ‘well-located’. To support the More Homes Assessment Team and ensure projects are ‘well-located’, a technology solution is proposed to enable a semi-automated evaluation process. | 17/12/2025 | More Homes - Housing Programs | Low |
| Housing Australia Portal Uplift | The HAP Uplift Project is to have a new production-ready web-based portal with improved design from a customer experience perspective to receive applications for funding under the HAFF FR3 scheme. As part of the application process, business contact details of Applicants are captured and stored. | 17/12/2025 | More Homes - Housing Programs | High |
| Execution Surge | Execution surge resourcing to ensure timely and effective delivery of deal closures across the More Homes Portfolio. | 15/12/2025 | Operations - Planning & Performance | High |
| Treasury and Loan Management System | Housing Australia’s treasury management function and loan exposure administration is currently performed through Export Finance Australia’s (EFA) Reval system. As Housing Australia is required to separate from EFA in H1 2026, there is an urgent need to bring treasury management and loan management capabilities in-house. | 04/12/2025 | Finance & Treasury | Low |
| Help to Buy Conveyancing | Housing Australia is responsible for the management and delivery of the Help To Buy Scheme (“Scheme”) on behalf of the Commonwealth. The Scheme is used to fulfil the government’s decision to establish a Commonwealth shared equity program to assist individuals on low to middle incomes to purchase new or existing homes. By doing so Housing Australia will need to collect, store and use personal information about the individuals who wish to participate in the Scheme. | 19/11/2025 | Help To Buy | High |
| Housing Australia Portal (HAP) Uplift | The Registration of Interest Survey for HAFF FR3 will be a link in a Housing Australia media release, which will direct recipients to a Microsoft Dynamics 365 form hosted on a Microsoft server. On submission of the completed form, the information is posted automatically to HA’s database and is available in our CRM. Survey participants will be a combination of existing HA contacts, as currently held in our CRM, while others will be created as new contacts within our CRM. | 14/11/2025 | Operations - Planning & Performance | Low |
| External Stakeholder Engagement Survey | The purpose of the external stakeholder engagement survey is to assess perceptions of Housing Australia’s credibility, transparency, and partnership effectiveness. The insights gained will help identify opportunities to enhance stakeholder satisfaction and strengthen our relationships. | 12/11/2025 | Operations - Engagement & Comms | Low |
| Housing Australia Recruitment | Housing Australia is required to procure the services of recruitment agencies to assist in the identification and recruitment of talent across the organisation from time to time. Depending on the size and volume of the procurement, Housing Australia will either go direct to a preferred supplier or select a supplier through the request for tender procurement process. | 12/11/2025 | People & Culture | Low |
| Employment Assistance Program - The Centre for Corporate Health | The Employee Assistance Program (EAP) provides confidential psychological support and wellbeing services to Housing Australia employees and their families. The program supports the organisation in identifying and managing psychosocial hazards, improving employee wellbeing, and offering intervention, prevention, and recovery services. It also provides resources, training, and reporting to assist managers and leaders in promoting a mentally healthy workplace. | 30/10/2025 | People & Culture | Low |
| Monday.com | Monday.com is an internal portfolio and project management system, intended for use by all employees within Housing Australia for managing projects and operational activities. Occasionally, Monday.com is also used by external parties when they have been engaged by Housing Australia to support the delivery of Housing Australia initiatives. | 28/10/2025 | Operations - Planning & Performance | High |
| External Collaboration Hub | The More Homes External Collaboration Hub is a SharePoint-based system that facilitates secure document exchange between Housing Australia and Community Housing Providers (CHPs). It provides a temporary solution for external collaboration until the Housing Australia Portal (HAP) uplift is completed. The Hub enables authorised guests to upload and share documents within pre-defined CHP folders while maintaining strict access controls and compliance with privacy and security standards for the purposes of assessing the eligibility and financial capacity of CHPs applying for funding, verifying organisational and individual identities to meet AML KYC requirements and for audit, compliance and governance purposes. | 16/10/2025 | More Homes - Housing Capital Solutions & Partnerships | Medium |
| Culture AMP | Engaging with Culture AMP to run Housing Australia’s staff engagement survey. | 26/09/2025 | Operations - Engagement & Communications | Low |
| EFTSure | EFTsure is a third-party payment verification platform looking to be integrated into Housing Australia's finance operations to enhance the security and accuracy of electronic fund transfers. | 18/09/2025 | Finance & Treasury | High |
| Help To Buy | Housing Australia is responsible for the management and delivery of the Help to Buy scheme (Program) on behalf of the Commonwealth. The Program is used to fulfil the government’s decision to establish a Commonwealth shared equity program to assist individuals on low to middle incomes to purchase new or existing homes. | 19/08/2025 | Help To Buy | High |
| Crisis and Transitional Applications | Update to the Application Portal. | 25/07/2025 | NHIFCT | Low |
| Home Guarantee Scheme | The Home Guarantee Scheme within Housing Australia, maintains participant personal information submitted by Participating Lenders when applying for a guarantee from Housing Australia. | 21/07/2025 | Home Ownership | High |
| Microsoft Environment Remediation Planning | Engaging an external accredited Microsoft partner to conduct an assessment of environment management, identity and access controls, and integration account configurations across Housing Australia’s Power Platform and Azure environments. | 7/07/2025 | Operations - Technology | High |
| Clayton Utz | Clayton Utz has been engaged to provide legal services for HAFFF | 19/06/2025 | More Homes - Housing Programs | Medium |
| Funding Round 2 Transaction Management Services | Connell Griffin will be engaged as the Transaction Manager to support HAFFF Funding Round 2. | 30/05/2025 | More Homes - Housing Programs | High |
| Contact Centre Call Management Software System | The System will be used by front-line staff across multiple Housing Australia business units to facilitate inbound and outbound audio calls. | 13/05/2025 | Operations - Technology | Medium |
| Climate Change Disclosure | Support for Housing Australia in meeting its mandatory climate change disclosure obligations. | 1/05/2025 | Operations - Planning & Performance | Low |
| Transition to Future State | Organisational Design work | 15/04/2025 | Operations - Planning & Performance | Medium |
| ELMO | A HR System that contains all HR requirements in one UI delivered by ELMO. The system is delivered as Software as a Service (SaaS) where data will be stored in the cloud on servers physically located within Australia. The information will be used in the employee lifecycle from Recruitment, Onboarding, Learning and Development, and Offboarding. | 12/04/2025 | People & Culture | High |
| ELMO Software | A system that will be used to capture and maintain data for all Housing Australia employees, contractors and Board / Governance members. The data captured will be used to manage the end-to-end HR processes, Reporting and dashboards on an enterprise, team and individual level. ELMO is a cloud based / software as a Service (SaaS) system, where data will be stored in the cloud on servers physically located within Australia. | 27/03/2025 | People & Culture | High |
| GRC Document Management Process (HGS Uplift) | Housing Australia administers the Home Guarantee Scheme (HGS) in accordance with its Investment Mandate. This project is to uplift Housing Australia’s internal Dynamics 365 GRC module to facilitate the initiation, tracking and completion of Document requests to lenders. This PIA is limited to the collection of data through Dynamics 365 GRC module and should be read in conjunction with Home Guarantee Scheme PIA, which outlines how Housing Australia store, use and disclose customer and personal information once received. Information is collected from participating lenders via a secure web Portal. Each Participating Lender has its own secure login to the Portal. Housing Australia will be collecting information related to existing documents related to loan origination, lender specific documents like ASIC certificates, Internal audit reports etc. | 26/03/2025 | Home Ownership | High |
| Home Guarantee Scheme | The Home Guarantee Scheme (HGS) within Housing Australia, maintains participant personal information submitted by Participating Lenders when applying for a guarantee from Housing Australia. Customer and Personal information are predominantly uploaded on Housing Australia’s secure HGS Portal and/ or through the Secure File Transfer Protocol (SFTP) by Participating Lenders accessing the Scheme. Data is stored in a secure data warehouse and is used to ensure applications meet the eligibility requirements of the Scheme in line with Housing Australia Privacy Policy and Home Guarantee Information Guides. | 26/03/2025 | Home Ownership | High |
| Microsoft Dynamics 365 Finance & Operations | Replacement of existing Microsoft Dynamics 365 Finance & Operations system currently managed externally and establishing an end-to-end financial operation within Housing Australia. System manages the general ledger and finance processes. Personal information such as vendor and customer information and employee expense information will be held on the system and collected via email. No personal information will be disclosed by Housing Australia | 26/03/2025 | Finance & Treasury | High |
| Social and Sustainability Bond Assurance services to meet ESG requirements under Housing Australia’s Social Bond Framework | Reporting publicly and transparently is a key requirement under the International Capital Market Association (ICMA) Social Bond Principles and Sustainability Bond Guidelines, and Housing Australia’s Sustainability Bond Framework. Housing Australia’s bonds are verified annually through an assurance process as aligning with ICMA’s Social Bond Principles and Sustainability Bond Guidelines and subsequently published in the Social Bond Report. Housing Australia will engage an independent, external assurer to provide reasonable assurance over the proposed use of proceeds raised through the organisation’s social and sustainability bonds. | 11/03/2025 | Planning & Performance | Low |
| Online Application Portal | The Housing Australia Portal (HAP) is a web-based system to enable applicants to submit applications for Housing Australia (HA) funding under AHBA, NHIF, and specific funding rounds under the Housing Australia Future Fund Facility (HAFFF) and National Housing Accord Facility (NHAF). Information submitted via the HAP pertaining to applications for funding are initially stored in the D365 CRM system and then in HA’s Data Warehouse. As part of the application process, business contact details of Applicants are captured and stored. HA may disclose certain information to third parties for the purpose of carrying out any of its statutory functions, activities and duties (including, but not limited to, under the Housing Australia Act 2018 (Cth) and Housing Australia's Investment Mandate. | 26/02/2025 | Planning & Performance | Medium |
| Introduction of Climate Disclosure to Housing Australia | Public entities are required to meet climate disclosure requirements. Housing Australia is listed in the Exposure Draft Commonwealth Climate Disclosure as tranche 1, reporting in 2024-25. This involves emissions measurement and performance of the financing portfolio. | 25/02/2025 | Planning & Performance | Low |
| Title | Description | Date Completed | Business Unit | Rating |
| Data & Technology Strategy & Implementation Project | Azure platform data solution to improve data governance and analytics capabilities, to enable enhanced data utilisation in support of strategic decision-making and operational efficiency initially focussed on financing programs. | 18/12/2024 | Technology | Low |
| SAP Concur | Replacement of SAP Concur Expense and Invoice (E&I) system currently externally managed establishing an end-to-end financial operation in house. The system manages employee expenses, accounts payable and travel claims. | 04/12/2024 | Technology | High |
| Camms | Camms is a cloud-based Software as a Service (SaaS) platform that Housing Australia uses as its Governance, Risk and Compliance (GRC) system. Housing Australia has implemented the Risk Management, Compliance and Policy Management modules to identify, track and manage Risk, Compliance Obligations, Regulations, Policies and Procedures in one centralised system. | 01/10/2024 | Risk | Medium |
| Data Analytics Portal | Curator analytics portal trial to facilitate the combining of reporting generated from Tableau and Power BI. No Personal Information is made available on the Portal. | 04/09/2024 | Planning & Performance | Low |
| George Street - Visitor Registration | A form to register visitors to the premises at 420 George St Sydney, this interacts with the external platform provided by the property managers (Investa). | 19/07/2024 | Planning & Performance | Low |
| GRC Document Management Process (HGS Uplift) | Housing Australia’s internal Dynamics 365 GRC module to facilitate the initiation, tracking and completion of Document requests to lenders. Customer and Personal information is collected from Participating Lenders via a secure web Portal. Each Participating Lender has its own secure login to the Portal. Housing Australia will be collecting information for loan origination and lender specific documents like ASIC certificates, Internal audit reports etc | 01/07/2024 | Home Ownership | High |
| Title | Description | Date Completed | Business Unit | Rating |
| Home Loans Guarantee Claims Process | Housing Australia administers the Australian Government’s Home Guarantee Scheme (Scheme) in accordance with its Investment Mandate. Under the Scheme, Housing Australia has developed a claim process, procedure and system to facilitate claims that may arise under the Scheme. | 01/04/2023 | Home Ownership | High |
| Regional First Home Buyer Guarantee | Housing Australia administers the Australian Government’s Regional First Home Buyer Guarantee (RFHBG) in accordance with its Investment Mandate. Under the RFHBG, Housing Australia supports eligible regional first home buyers to buy a home in a regional area. Housing Australia issues a guarantee of up to a maximum amount of 15% of the value of the property (as assessed by the buyer's lender). | 01/09/2022 | Home Ownership | High |
| Family Home Guarantee Scheme | Housing Australia administers the Australian Government’s Family Home Guarantee (Scheme) in accordance with its Investment Mandate. Under the Scheme, Housing Australia support eligible single parents with at least one dependent child in purchasing a family home, regardless of whether that single parent is a first home buyer or a previous homeowner. Housing Australia issues a guarantee of up to a maximum amount of 18% of the value of the property (as assessed by the buyer's lender). | 01/09/2021 | Home Ownership | High |
| First Home Loan Deposit Scheme | Housing Australia administers the Australian Government’s First Home Loan Deposit Scheme in accordance with its Investment Mandate (Scheme). Under the Scheme, Housing Australia issues a guarantee of up to 15% of the value of the property purchased by an eligible first home buyer in favour of the eligible lender which provided the first home buyer with an eligible home loan. | 01/08/2020 | Home Ownership | High |