Enquiry form
For general enquiries and enquiries related to Housing Australia's finance to increase the supply of social and affordable housing, including the Housing Australia Future Fund Facility and National Housing Accord Facility, please select ‘General Enquiry’.
For enquiries about the Home Guarantee Scheme (HGS), please select ‘Home Guarantee Scheme’, and complete the relevant sections. Applications for the Scheme can only be made via a Participating Lender, and all queries relating to application assessment and eligibility should be directed to a Participating Lender.
Note – fields marked with an * are mandatory.
Information about the Home Guarantee Scheme
Contact details
Address
Level 23, 420 George Street
Sydney NSW 2000
Postal address
PO Box Q111
QVB
Sydney NSW 1230
Phone
Opening hours: 9:00am - 5:00pm (AEST)
Home Guarantee Scheme option: Staff available 1:00pm - 2:00pm daily (AEST)
Feedback and complaints
We value and welcome your feedback and complaint, even if it is critical of us because it allows us to understand your experience and helps us improve our service.
If you are unhappy with our service, we suggest you first speak with the staff member you have been dealing with who will have the most knowledge of your situation.
If you are:
- unhappy after speaking with that staff member or,
- would prefer not to raise the matter with the staff member,
Please lodge your complaint using our online form available by clicking here.
Alternatively, you can email us at complaints@housingaustralia.gov.au or call 1800 549 767.
Further guidance on how to complain effectively can be found at Tips and advice | Commonwealth Ombudsman.
For further information on how your complaint will be managed, please refer to our Complaints Policy.