If you have a question about our programs or would like to discuss project funding needs or investment opportunities, please use the form below to contact us.
We’re here to help
Use this form to get in touch with Housing Australia. You can submit enquiries about our programs, funding opportunities and initiatives, including the Australian Government 5% Deposit Scheme and Australian Government Help to Buy Scheme.
Applications for the Schemes can only be made via a Participating Lender, and all queries relating to application assessment and eligibility should be directed to a Participating Lender. A list of Participating Lenders is available on the First Home Buyers website.
Please select the option that best matches your enquiry from the dropdown menu so we can direct your request to the right team.
Contact details
Address
420 George Street
Sydney NSW 2000
Postal address
PO Box Q111
QVB
Sydney NSW 1230
Phone
Opening hours: 9:00am - 5:00pm (AEDT)
Feedback and complaints
We value and welcome your feedback and complaint - even when they are critical - as they help us understand your experience and improve our services.
If you are unhappy with our service, we encourage you to first speak with the staff member you have been dealing with, as they are best placed to understand your situation.
If you are unhappy after speaking with them, or would prefer not to raise the matter directly, you can lodge a complaint using our online form (here), email us at complaints@housingaustralia.gov.au or call 1800 549 767.
Further guidance on how to complain effectively can be found at Tips and advice | Commonwealth Ombudsman.
For further information on how your complaint will be managed, please refer to our Complaints Policy.